FAQ

 

What Forms of Payment do you accept?
We accept the following credit cards: Visa, MasterCard, Discover, and American Express. We also accept payment by PayPal.

 

Do you charge sales tax?
Currently we only charges sales tax to shoppers who have a shipping address in the state of California.

Prices are subject to change without notice.

 

What are your Shipping Charges & Policy?
Shipping will be calculated at the time of Checkout. Shipping Charges & Shipping Policy are subject to change without notice.

 

Do you ship internationally, or to PO Boxes or AFO/APO addresses?
At this time, 2ndlovecosmetics.com only ships to addresses in the U.S. and does not ship to PO Boxes and AFO/APO addresses. 

 

How Secure is my transaction?
Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

 

What happens when you run out of stock?
Occasionally an item may be temporarily out of stock. We will notify you if this happens and inform you when we will be expecting more stock to come in. At this moment in time, 2ndlovecosmetics.com does not have a backorder system so the item will be automatically left out from your order. You will have to re-order when it becomes available again.

 

What is your Returns and Exchanges Policy?
If you have to return or exchange a product, please do so within 14 days of purchase & enclose your original receipt. Refunds are made based on the original purchase price. Unfortunately, we are not able to refund shipping costs or take responsibility for lost or damaged items. Please understand that we cannot take returns nor offer refunds on used and open products.

Please send returns & exchanges to:
Jet Cosmetics, LLC
1226 Factory Place
Los Angeles, CA 90013
Remember to include a letter denoting your
  • Billing and Shipping address
  • Telephone number
  • Full name
  • Your original purchase receipt
  • Your signature used on your credit card

We are unable to process returns & exchanges without the original product(s), and all the necessary items listed above. Unfortunately, we will not be able to refund any shipping charges incurred on your part. For valued items, we recommend that you add shipping insurance in the event the item is lost or damaged during shipping back to us. Please note that products purchased through 2ndlovecosmetics.com may not be returned or exchanged at retail / other web locations that sell 2nd Love products.

 

Can I cancel an order?
As we aim to process orders within 24 to 48 hours, you will not be able to cancel your order once order transaction has been completed.

 

What is your Privacy Policy?
Please click on the link Privacy & Terms at the bottom of the page‚Ä® Privacy & Terms is subject to change without notice.

 

How do I contact you for general enquiries?
Email us at info@2ndlovecosmetics.com